I bought a CPO 2021 Santa Fe on Sept 16th, 2023. On January 4th, it went into limp mode with an “Engine Control System Failure” code, so I had it towed to the dealer, and it’s been there ever since. After two failed repair attempts, Hyundai approved a motor replacement, but the engine is on backorder with no ETA. I’m beyond disappointed and just want the vehicle gone. I waited until it was close to 30 days in the shop and started a BBB Autoline claim. Today, Hyundai responded, saying they don’t find a repurchase necessary, which seems crazy since it qualifies for a Magnuson-Moss claim in my state ¶.
Has anyone else had this issue with Hyundai? Did you go to arbitration, and did that work out for you? Should I skip arbitration and go straight to a Lemon Law lawyer instead?
Lemon law doesn’t apply to used cars in PA. It’s only for the first 12 months or 12,000 miles from the original new purchase date. You’re dealing with a used car, so good luck with the lemon law angle.
@Joy
I know, that’s why I’m talking about Magnuson-Moss, since it’s used but under warranty. Also, since I bought it in Ohio, I have to follow Ohio law, but Magnuson-Moss is federal, so state law doesn’t really matter here.
@BrianCopland
Magnuson-Moss provides a replacement or refund if the manufacturer can’t fix the problem after a reasonable number of tries. You should read it again because you’re not getting it right.
Mickey said: @BrianCopland
Magnuson-Moss provides a replacement or refund if the manufacturer can’t fix the problem after a reasonable number of tries. You should read it again because you’re not getting it right.
Exactly. So what counts as a ‘reasonable number of tries’? Usually, it’s defined by the state’s lemon laws. Ohio says 3 repair attempts for the same issue or 30+ consecutive days in the shop.
@BrianCopland
Has your car been in the shop the whole time? If so, it might be considered just one repair attempt, even if multiple fixes were tried. Also, if parts availability is the reason for the delay, those days might not count as ‘in service’ days.
@Joy
He doesn’t need lemon law here. The CPO agreement should cover it. If they can’t fix it, they have to replace it with a similar ‘like new’ vehicle. I won my case this way.
Lilly said: @Joy
He doesn’t need lemon law here. The CPO agreement should cover it. If they can’t fix it, they have to replace it with a similar ‘like new’ vehicle. I won my case this way.
Yeah, I figured there would be something in the warranty about that. I just don’t know all the details on the CPO paperwork.
Lilly said: @Joy
He doesn’t need lemon law here. The CPO agreement should cover it. If they can’t fix it, they have to replace it with a similar ‘like new’ vehicle. I won my case this way.
Thanks for understanding my point. I don’t even want a replacement, to be honest. I just want out. I’m okay losing money on taxes, fees, and what I’ve already paid. Just take the car back and pay off the loan so I can move on to a more reliable brand.
My Subaru Ascent has been to the dealer 10 times just for the CVT. Add in the engine fire from a battery issue and a suspension problem, and it’s been in the shop more than any Hyundai I’ve owned. I make sure to buy Hyundais made in Korea—better quality control at that plant compared to the US one.
