2016 Sonata Peeling Paint Quote—Only 75% Covered?

Hyundai Cars and Models Forum Hyundai Sonata
1

I have a 2016 White Sonata Sport, and about 90% of the paint is peeling. I took it to my local dealer, and they submitted a request for a full repaint due to how severe it is. Today, I got a call that Hyundai initially offered to cover 60% of the repaint cost, and after the service rep resubmitted the request, they increased it to 75%. The initial quote is $4,500, and I was told my portion would be $1,700. I have 21 days before the offer expires.

I have a few questions:

  1. How is $1,700 only 25% of $4,500? (Does this include labor at $575?)
  2. Why isn’t the paint fully covered since Hyundai had issues with bad batches of paint?
  3. Does this back-and-forth between the service rep and Hyundai sound legitimate, or is it just a sales tactic?

If anyone has experience with a similar situation, I’d really appreciate your insights. This is in central Florida, if that makes a difference.

Thanks in advance!

3 Likes
2

Since HYUNDAI is prepared to repaint your entire car despite it being significantly beyond the warranty period, I would propose covering $1125, which represents 25% of the cost.

2 Likes
3

White paint is known to peel on vehicles from various auto manufacturers. Hyundai extended the warranty for specific 2017 and 2018 models produced at the Hyundai Alabama plant, but this extension does not apply to other model years for some reason. Hyundai TSB

1 Like
4

I had a 2016 ELANTRA with peeling white paint that was out of warranty. I reached out to Hyundai USA directly and, after some negotiation, they agreed to cover the full cost of the paint job. I was firm yet polite in my approach, emphasizing that Hyundai was aware of the faulty white paint issue but had not informed owners.