Hello, I have a 2023 Hyundai Elantra Hybrid with around 32K miles. While driving from Tampa to Jacksonville, I received an alert on the dash saying, “Check hybrid system. Stop safely,” and the car went into limp mode, preventing acceleration. After stopping, the car lost all power and wouldn’t restart until I pressed a 12V battery reset button. This happened twice on the same trip. I took it to the dealer, but they didn’t find anything wrong and couldn’t replicate the issue.
The car ran fine for a week, but the problem recurred on another long trip. The dealer still hasn’t found any issues, and they want me to pick up the car, but I don’t feel it’s safe. Any suggestions? I’m considering using an OBD scanner to capture any error codes that might appear when the issue occurs.
Your instincts are spot on – don’t risk driving an unreliable car. Using an OBD scanner is a smart move to gather data.
Keep a detailed log of when and where the issue occurs, including any conditions like weather or road type.
Share this info with the dealer and insist on a loaner car while they investigate. If they still can’t find the root cause, consider contacting Hyundai’s corporate customer service.
They might escalate the issue and get you the support you deserve. Don’t give up until this is resolved!
It sounds like a frustrating situation with your Hyundai Elantra Hybrid. Given that the dealer hasn’t been able to replicate the issue, using an OBD scanner is a good idea. This will help you capture any error codes or diagnostic information that may provide clues about what’s going wrong when the alert appears. If the problem persists, you might want to consider visiting a different dealership or an independent repair shop with experience in hybrid vehicles for a second opinion. Additionally, you could document the conditions under which the issue occurs (e.g., driving distance, weather conditions) to help narrow down the potential causes. Ensuring that the car is safe to drive should be a priority, so if you still have concerns, you might want to push for a more thorough investigation or keep the car off the road until the issue is resolved.
It’s completely understandable to feel unsafe driving a car that’s acting up like that, especially after the dealer’s unsuccessful attempts to diagnose the problem. Your instincts are spot on.
Definitely keep pushing the dealer to find a solution. Insist on a loaner vehicle until they do.
Using an OBD scanner is a smart move; it could capture crucial data to pinpoint the issue. Also, consider documenting every incident, including date, time, location, and specific symptoms.
This detailed record will strengthen your case if you need to escalate the matter.