Has anyone had problems with Hyundai not honoring their warranty? I got a brand new 2020 Elantra and I have an extended warranty that is still active. My car suddenly stopped working, so I towed it to a local Hyundai dealership. They told me the engine needs a complete replacement. Then they asked for a year’s worth of oil change receipts. I provided them two years’ worth just to be safe. A few days later, Hyundai calls me and says they won’t cover the cost of the new engine, claiming I didn’t perform enough maintenance. I was shocked! I gave them plenty of paperwork showing my oil changes were done on time! They’re refusing the warranty claim and I can’t afford to pay $8,000 out of pocket for a new engine. Now, I’ve had to contact a lawyer and I’m preparing to take them to court. They’re crazy if they think I’m paying for this new engine when it’s their responsibility! Plus, I’ve learned that Hyundais often have engine problems. Unfortunately, I didn’t find this out until now
Dealing with Hyundai corporate is really frustrating.
I’ve decided I won’t own a Hyundai, Kia, or Genesis again. Once was enough for me.
Johnstone1 said:
Dealing with Hyundai corporate is really frustrating.
I’ve decided I won’t own a Hyundai, Kia, or Genesis again. Once was enough for me.
I just bought the lease for my Ioniq Hybrid because it was the cheapest way to get a car. But if it starts having even a minor issue, I’m switching to a Prius or Civic Hybrid.
I’d do it right away, but I actually like the car most of the time.
@Bethliz
Yeah, I feel the same way. I have a 2024 Elantra N-line and I’ve driven it about 5,000 miles so far. If I run into major problems, I’ll just go back to Honda or give Toyota a try.
Contact corporate and be persistent!
SonataSavvy1 said:
Contact corporate and be persistent!
It’s not being unreasonable if you have the warranty.
SonataSavvy1 said:
Contact corporate and be persistent!
It’s not being unreasonable if you have the warranty.
You might need to be assertive!
Bethliz said:
SonataSavvy1 said:
Contact corporate and be persistent!
It’s not being unreasonable if you have the warranty.
You might need to be assertive!
It’s not unreasonable if the situation warrants it.
What about your records for 2020 to 2022? Do you have those?
How frequently did you change your oil in terms of time and mileage?
lenoxreloya said:
How frequently did you change your oil in terms of time and mileage?
How frequently did you
Change your oil in terms of
Time and mileage?
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You might have picked up an older used car that was not well maintained. Just because you took care of it doesn’t mean the previous owner did. They may need to check under the valve covers for any sludge. If they find some, it could be considered neglect. You could also try contacting customer care; they might be able to help since you’ve maintained it while you’ve had it.
You did change the oil every 5,000 miles or so, right?
@QuantumQuest
According to the original poster, they bought the car BRAND NEW.
ElantraLOVEr said:
@QuantumQuest
According to the original poster, they bought the car BRAND NEW.
Parts managers often don’t read details closely.