Just wanted to give a shout-out to the Hyundai Australia “Customer Experience” team for showing that banks and insurance companies aren’t the only ones with terrible service.
For two weeks, your team jerked me around trying to arrange a loan car for my Tucson (which is still waiting on parts due to an engine recall). When it was finally approved, you sent me to the wrong company, wrong address, and wrong suburb to collect the rental. When I pointed this out, your team had no idea what to do and even became hostile towards me. And, of course, you promised to call me right back—but never did.
I ended up driving around the area asking random rental companies if they had a booking for me. On the third attempt, I found the right place, but you booked a 3-door hatchback, which is completely useless for a family of our size—despite us discussing the need for a car the same size as my Tucson or bigger throughout this entire process.
Not once did your team initiate contact with me. I had to call you, wait 20 minutes on hold each time, only to be told, “we can’t answer that right now” because apparently, documentation is optional in your poor excuse for a customer service team.
In short, Hyundai Australia, you’ve failed miserably—especially Callum, you know who you are. If I ever get my car back, it’ll be traded in for something that doesn’t blow up within 7 years. Peace.