Hyundai Denied Engine Replacement Due to Missing Previous Owner's Service Records

Hyundai Cars and Models Hyundai Sonata
1

Hyundai refused to replace my engine because I don’t have service records from the previous owner.

My Sonata’s engine failed at 129,000 miles, and I bought it as the third owner with 96,700 miles on it. I provided maintenance records from 2022 when I first had the oil changed after getting the car.

Now, the dealership has the nerve to offer a replacement for $12,000. Not sure what else to do here.

2 Likes
2

The same situation occurred with my daughter, but we pushed back, and they eventually covered it. You need to stand firm and challenge the corporations.

1 Like
3

Have you received a carfax?