As the title says, I ofc want to keep my warranty valid. Does that mean I MUST service at the dealer or can I just keep records of the work done (first time owning a new car). Ty.
No. Do it anywhere. Just keep all the receipts.
You can update blue link on their website with your records too.
VeracruzVanguard said:
No. Do it anywhere. Just keep all the receipts.
You can update blue link on their website with your records too.
Technically you’re correct, but in practice it could be problematic…here’s an example: you METICULOUSLY do your own oil filter etc., keep all the records, then when something breaks and you’re under warranty you go to the dealer they ask for the records and may be like, ‘yeah we don’t see any authorized person doing maintenance,’ how do they know you (or your mechanic) did the job properly, you’re not an authorized dealer/shop?..they have the right to refuse you if they feel the repairs weren’t done to their spec. This happens more often than you think, especially for things like major engine issues.
And there’s the problem, the law says one thing but in practice dealerships will hassle you, in some cases they have legitimate reasons but more often than not they’re just trying not to take on the obligation of the repair, yeah sure you can argue it but it’s just easier to pay a little extra for basic maintenance to have at least some dealer paper trail.
@Leeland
I went through a 3.3 engine replacement (very expensive) that was covered by warranty with Hyundai and all I had to do is provide invoices/receipts that included the oil and filter information. I met the intervals and the right oil and filters were used. Approved.
@Leeland
Bullshit. It’s ILLEGAL for them to do so.
HyundaiSpectrum said:
@Leeland
Bullshit. It’s ILLEGAL for them to do so.
Like I said it’s illegal but occasionally dealers still do this… especially when warranty items are costly engine swaps…
@Leeland
And then you take them to court.
Do it! I didn’t service it the first 2 years due to the pandemic and they now told me my warranty is void. I haven’t even driven 10k yet since 2020.
Callen said:
@Leeland
And then you take them to court.
Because who doesn’t enjoy wasting time and money in courts of law?
This is the problem. These big corporations win because people think it’s too inconvenient to stand up for themselves.
@Leeland
Then you ask them to show you where the law says someone has to be ‘authorized’ to do so. That simple. They absolutely do NOT have the right to refuse you. Sure, they might try anyways, but they have no right, and a letter from a lawyer will sort it out yesterday.
@BillSmith
Lawyers don’t work for free, and by the time you do the song and dance with your lawyer and their legal you might have spent more than if you had just gone to the dealer a couple of times. Not saying it’s always like this, but it does happen especially if a major component (like engine etc.) breaks and will cost the manufacturer a lot.
@Leeland
I’m not saying they might not try to push back, but it’s crazy how open and shut this case would be. You would rack up minimal attorney fees if they actually did fight back with their legal team. If you’ve got records of the maintenance, then they have no right to deny you and no leg to stand on to fight it.
@Leeland
I’ve always changed my own oil, tires, fluids and filters but when I bought my new car in 2020, I tried to be a ‘take it to the dealer’ guy. I think I made it to 40k before I gave up and did it myself because of sloppy dealer work. Little stuff like spilling fluids in the engine compartment and not cleaning them up, leaving a cap off the tire, and underfilling oil by almost half a quart. But the interaction that broke me was when they removed my air filter in order to try to filter shame me into paying $70 for a $20 filter and didn’t bother to close the filter holder when reinstalling it.
Not using OEM approved oil filters and oil will void the warranty on the engine. It’s a Hyundai, the safest option would just be to go to the dealer so when the engine blows they have a harder time denying it.
@danielsteeler
Yeah, thing is Hyundai charges $140 for an oil change and do sloppy work. I had my winter tires installed there when I bought my new car and the idiots left the lock nut on my wheel and it flew off on the highway and hit another vehicle. Never returned to the dealer for a service since.
@danielsteeler
This too 
she knows what she’s talking about but what I said sums this up in a longer post on how the dealer shafted up over this!
@danielsteeler
Going to my local Hyundai dealer here in Tucson will take months for a simple appointment… it’s pointless…
@danielsteeler
Yeah, I’m not going to a dealer to do something that costs me $80 and 15-20 minutes of my time. They scam you out of $150 for an oil change. Just keep your receipts and buy what the dealer recommends.
@danielsteeler
Any reputable oil change service station will use only approved filters. I’ve had to wait for them to go buy the ‘special’ filter from the parts store while waiting for an oil change.